Frequently Asked Questions

There are many methods to keep The Chicken Fountain from freezing, but first let's clarify that there are multiple stages of the system that can be exposed to freezing. There is the water source, garden hose, main fountain reservoir, and the actual dripper. One measure to take is installing the winterizing kit. This is essential in all cold weather scenarios because it targets the drippers which are the most susceptible  to freezing. In mild winter conditions this may be enough protection. In addition, The Chicken Fountain main body, and your water supply may need insulation from severe cold. For the main body a small submersible heater, sometimes called bird bath de-icer can be used. This combined with the winterizing kit works in mild climate conditions. For extreme weather, alternative measures may be necessary such as protecting the water supply and/or your garden hose. There are products available to keep the hose warm and/or flowing to prevent freezing.

More on the Winterizing Kit.

Sometimes a little piece of debris can get caught in the system which prevents the dripper from sealing up completely, causing a drip. The fix is an easy one. Start by placing a colander or bowl  under the dripper. This is just in case something drops as there are three parts inside: two rods and a stainless ball.  Hold the dripper at the tip and unscrew the outer half of the dripper counterclockwise.  The dripper will split in half, leaving one half fixed to the pipe. Wash all of the parts, including the piece of the dripper that was removed, with some white vinegar. Make sure that nothing is caught down in the dripper. To reassemble, place the long rod in the dripper half still connected to the pipe, making sure it goes back through the dripper half and points into the pipe. The short rod points out to the birds and the ball is inside the dripper. Don’t over tighten the dripper, just snug it up.

Birds are naturally curious and will be interested in The Chicken Fountain as soon as it is installed.

Removing their current source of water will encourage them to seek a new source. You can also place a rubber band around the feeder arm and pull the band over the dripper, opening the valve. The released droplets of water will attract the birds, and they will soon begin to peck at the drippers. Placing their feed close to The Chicken Fountain will also help them become familiar with the new source.

For a reluctant bird, place a bit of peanut butter and scratch feed on the end of the dripper.

That really will depend on how diligent you have been to keep the lid on the unit and to supply it with fresh water. Ensuring no sunlight gets into the system by keeping it sealed will help stem the growth of algae. Supplying the system only with fresh clean water will ensure that the system stays fresh and clean.

Birds of different sizes inside the same flock are no problem. Just install The Chicken Fountain™ for the tallest birds and then provide a stable “step up” like a brick or stone to allow the smaller birds to reach the dripper. The larger birds can easily reach around the step up to get their water.

We recommend installing The Chicken Fountain in a shaded area of your coop or pen to help keep the water cool. The garden hose should also be shaded where possible. Burying the hose is also an option.

To provide our customers with peace of mind and a risk-free shopping experience, we proudly offer a 90-Day Money Back Guarantee.

To be eligible, you must register online at mychickenfountain.com/product-registration within ten (10) business days from receiving the shipment.

The 90-Day Money Back Guarantee is applicable only to The Mini, The Original, The Max, and The Mega Brooder waterers purchased directly from The Chicken Fountain (mychickenfountain.com). Shipping costs from The Chicken Fountain to you is not refundable.

We accept Visa, Mastercard, American Express, Discover, and Diners Club debit and credit cards. We also accept PayPal, Venmo, Shop Pay, Meta Pay, Amazon Pay, Google Pay, and Apple Pay.

We take payment only once your order has been shipped.

Currently, we are only able to ship our products to the US and Canada.

Orders are processed during normal business days (Monday-Friday, excluding major U.S. holidays). Orders are usually shipped out within 3 business days. Orders received Friday-Sunday will be processed on Monday.

Please allow 3 business days for processing and a transit time of 3-5 business days.

We accept returns up to 30 days after delivery.

To be eligible for a return, your item must be in the same condition that you received it, unglued arms and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please review the shipping and returns page.